Frequently Asked Questions
What do I need to wear for my appointment?
We will need to see the area of body that is concerning you. We have shorts and t-shirts available should you require.
Do I need a referral to attend your clinic?
No. However you’re insurer may require a GP referral before authorising treatment they will cover.
Do you offer package deals for Physiotherapy?
We offer packages for Functional training and massage, however Physiotherapy is charged on a sessional basis.
How many appointments will I need?
It depends on your injury. 30% of patients require only one session. 90% require fewer than 10. Simple back pain typically resolves after 2-3 sessions. Major knee surgery can require over 20 sessions
Do you have x-ray facilities?
No, however we can refer directly for MRI scans and x-rays if required.
What methods of payment do you accept?
Cash, cheques, bank transfer, and all cards except American Express.
What can I expect at my initial consultation?
Can you invoice my insurance company directly?
We can invoice AXA and BUPA directly. For other insurers we ask that you pay us on the day of treatment. We then issue you with an itemised invoice that you can send to your insurer for re-imbursement. For more detailed information please see our Fees and insurance page.
What’s your cancellation policy?
We have a 24hr cancellation policy. If you do not arrive for your appointment, the full fee is charged.
How soon can I get an appointment?
Usually within 24hrs.