Frequently Asked Questions

What is physiotherapy?

Physiotherapy, also known as physical therapy, is a healthcare profession that assesses, diagnoses, and treats individuals with physical injuries or conditions using manual therapy, exercises, and advice to promote, maintain, or restore physical function and well-being.

Who can benefit from physiotherapy?

Individuals of all ages can benefit from physiotherapy. It’s useful for those with injuries, persistent pain, joint problems, tendon problems, those recovering from surgery, and for those looking to improve mobility or prevent injuries.

What do I need to wear for my appointment?

Wear comfortable and loose-fitting clothing that allows easy access to the area being treated. For instance, if you have a knee problem, wearing shorts is advisable. We will need to see the area of body that is concerning you. We have shorts and t-shirts available should you require.


Do I need a doctor's referral for physiotherapy?

No, you do not need a referral to see one of our physiotherapists.  However your insurance company may require one for reimbursement. If you’re unsure, it’s best to check with your insurance provider.

How long is each session?

Typically, the initial assessment lasts about 60 minutes, while follow-up sessions may last anywhere from 30 to 60 minutes, depending on the nature of the problem and the treatment required.

How many appointments will I need?

The number of sessions varies for each individual and condition. 30% of patients require only one session. 90% require fewer than 10. Simple back pain typically resolves after 2-3 sessions. Major knee surgery can require over 20 sessions.

Our clinic average is 4.5 sessions per new injury episode.

After your initial assessment, your physiotherapist will provide a recommended treatment plan.

Does physiotherapy hurt?

Some discomfort might be felt during or after certain treatments, but the purpose of physiotherapy is to alleviate pain, not cause it.

What techniques do physiotherapists use?

Physiotherapists may use a range of techniques, including joint manipulation, mobilisation, soft tissue techniques, exercise prescription, electrotherapy, dry needing, and patient education.

Can I choose my physiotherapist?

Yes, you can request to see a specific physiotherapist if you have a preference. We aim to accommodate all our patients’ needs and preferences. Visit our team page to learn more.

Can you invoice my insurance company directly?

We can invoice AXA, BUPA, WPA and AVIVA directly. For other insurers we ask that you pay us on the day of treatment. We then issue you with an itemised invoice that you can send to your insurer for re-imbursement. For more detailed information please see our Fees and insurance page.

What happens if I need to cancel or reschedule an appointment?

Please provide us with at least 24 hours’ notice if you need to cancel or reschedule your appointment to avoid any cancellation fees.

How soon can I get an appointment?

We aim to provide patients with same day appointments, and most patients are seen within 24hrs of contacting us.

Do you offer telehealth or virtual appointments?

Yes, we offer telehealth services for those who are unable to visit our clinic in person or prefer to have their sessions from the comfort of their homes.